Terms and Conditions of the “Cooling United Club by Danfoss” Loyalty Program

§1 General provisions

1. These Terms and Conditions (“Terms”) govern the “Cooling United Club by Danfoss” Loyalty Program (hereafter called the “Loyalty Program”).
The Loyalty Program is organized by the Organiser. The Organiser is also the entity obligated to award the rewards. The purpose of the Loyalty Program is to support the sales of Qualified Products of DANFOSS and to support the installers to make use of and purchase the DANFOSS products within the scope of the Loyalty Program.
2. The Loyalty Program shall last from 7 October 2019 to 31 December 2020. The final date of the calculation of the Promotional Points shall be 14 January 2021. The final date of the award of the Rewards shall be 31 January 2021.
3. Any written complaints shall be reviewed by 30 February 2021.
4. The Loyalty Program shall be operated in the territory of the United Kingdom (England, Scotland, Wales and Northern Ireland).

§ 2 Definitions

The capitalised terms used in these Terms shall have the meaning set forth below:
• Organiser - MPL Verbum S.A. based in Poznan, zip-code 61-626, ul. Szelągowska 45A, Poland, a company registered in the District Court in Poznan VIII Commercial Division of the National Court Register under no. KRS 00000372990, assigned with VAT Reg. no. (NIP) 778-12-26-405, Business Statistical No. REGON 630922602 - acting in its own name and on its own account, upon the mandate of the Owner.
• Owner - Danfoss Ltd, Capswood Business Centre, Oxford Rd, Denham, Uxbridge UB9 4LH, United Kingdom
• Loyalty Program Website – is the website set up for the Loyalty Program, available under the address www.cooling-united.club, operated during the term of the Loyalty Program, hosting individual accounts of the Participants, where the Participants can log-in, undertake the activities related to the participation in the Loyalty Program and covered by the Terms , check the balance of the Promotional Points held in the individual account and communicate with the Organiser.
• Wholesaler - an entrepreneur, who, acting in its own name and on its own account within the scope of its business activity, in the territory of the United Kingdom (England, Scotland, Wales and Northern Ireland), purchases and resells DANFOSS brand name products and was invited by Owner to become a partner within the Loyalty Program. List of Wholesalers makes up an appendix number 2 to these Terms and is accessible at the Loyalty Program Website.
• Registration Form - a form used by a Participant to join the Loyalty Program, available in an electronic form on the Loyalty Program Website.
• Card - a company VISA® card given to Loyalty Program Participants free of charge, upon their request, on principles specified in the Terms, where the Participants can collect cash funds in compliance with the Loyalty Program. The Card is issued by a provider selected by the Organiser. The Card allows a Participant to make non-cash transactions, cash transactions and e-commerce transactions. The range of use of the card is shown in Appendix 3.. The expiry date is indicated on a relevant Card. Detailed rules of using the Card are sent to a given Participant together with the Card. Cards are only issued and sent when authorized officer of Participant has signed requested forms and confirmed all details.
• Account - an individual account of a Participant set up by the Organiser for the purpose of participation in the Loyalty Program and collection of Promotional Points.
• Participant’s Login - an individual identification number (hereinafter called the “Login”) assigned by the Organiser to every Participant who signed up to the Loyalty Program.
• Qualified Products - DANFOSS brand name products, selected by the Partner and distributed by the Wholesaler. List of Products whose purchase is awarded the Promotional Points and allocation of the Products to Product Categories makes up an appendix number 1 to these Terms and is accessible at the Loyalty Program Website. The list of Qualified Products can be changed in the Loyalty Program duration. A change to the list of Qualified Products does not constitute a change to the Terms . A Participant shall be informed about all and any changes concerning Promotional Points and the list of Qualified Products on the Loyalty Program Website.
• Loyalty Program - shall have the meaning as set forth in § 1 section 1 of the Rules and Regulations.
• Promotional Points - means the points , awarded to the Participants by the Organiser, for the purchase of the Qualified Products from Wholesaler. The number of Promotional Points awarded for the purchase of each Qualified Product is specified per Product individually. The List of Qualified Products, which makes up an appendix number 1 to these Terms, includes a column entitled “Amount of Points” which specifies the number of Points awarded for the purchase of every Product. The said number of Points can be changed at any time during in the Loyalty Program. The Participant will be informed about a change in the number of Points awarded for the purchase of each Qualified Product via publication of such information on the Loyalty Program Website. A change of the number of Promotional Points awarded for the purchase of each Qualified Product does not constitute a change to the Terms.
• Registration - Organiser’s confirmation of the Participant’s participation in the Loyalty Program via setting up the Participant’s Account by the Organiser and sending the Registration confirmation with login and password to the Loyalty Program Website in an e-mail message to a person representing the Participant. Registration is completed within 24 working hours as of the submission of a correctly completed Registration Form by the Participant sent in an electronic form. Organiser may request that further signed confirmation is made evidencing authorized officer signage on behalf of Participant entrepreneur.
• Participant - hereinafter referred as the Participant – are the Participants according §3 which are validly signed up and have been granted a Participant’s login.. A Participant company (legal entity or legal person) can only sign up once – irrespective of number of accounts with Wholesalers.

§3 Principles of participation in the Loyalty Program

1. Participants of the Loyalty Program are the entrepreneurs who, within their business operations, perform installation and maintenance services and purchase the Partner's Products from the Wholesaler and who have applied for the participation in or who have been invited to join the Loyalty Program and have been granted the Participant’s login.
2. The decision on sending invitations to relevant entrepreneurs named in point 1 above is made at the sole discretion of the Owner.
3. Those Participants who have not been invited by the Owner can join the Loyalty Program if they have met the necessary criteria for the participation in the Loyalty Program as stated below:
a. has reached the age of 18 years
b. have fully, correctly and consistently with facts completed the Registration Form which is available on the Loyalty Program Website,
c. have granted their consent and acceptance of the Terms of the Loyalty Program
d. have granted their consent for the service of commercial and marketing information (telephone and e-mail contact) related to offers and promotions launched within the framework of the Loyalty Program.
4. A correctly filled in registration form includes:
a. Particulars of the Participant’s enterprise: Name, address, VAT reg. number (mandatory):
b. Name and surname of the person authorised to represent the Participant in the Loyalty Program (mandatory),
c. E-mail of the person authorised to represent the Participant in the Loyalty Program (mandatory),
d. the Telephone of the person authorised to represent the Participant in the Loyalty Program (mandatory)
5. Granting consent for the processing of personal data of a Participant is voluntary. It is, however, necessary for the participation in the Loyalty Program.
6. A Participant becomes a Loyalty Program Participant upon completion of registration in the Loyalty Program, i.e. as of the moment he/she receives from the Organiser his/her access data (login and password) to the individual Loyalty Program account kept on the Loyalty Program Website. Such data is sent to the Participant’s email address indicated in the registration form.
7. The Organiser reserves the right to verify the registration form or to control whether the Participant has met the terms and conditions of the participation in the Loyalty Program. For that purpose the Organiser shall have the right to demand information, data, explanations, documents and in cases where justified doubts shall arise in this respect, the Participant shall be obliged, upon a demand from the Organiser, to meet all the requests of the Organiser within 14 days as of the receipt of such a demand.
8. Participation in the Loyalty Program is voluntary. Any Participant may join the Loyalty Program or resign from the participation in the Loyalty Program at any time. Information about resignation from participation in the Loyalty Program shall be sent from the e-mail address provided in the resignation form to the address: This email address is being protected from spambots. You need JavaScript enabled to view it.
9. Should a Participant resign from participation in the Loyalty Program, the Participant shall cease to have any right to collect the Rewards and Promotional Points collected by such a Participant shall be canceled with immediate effect without notice.
10. The Organiser may exclude the Participant from participation in the Loyalty Program with the observance of a 7 day notice period and, in such a situation, shall be obliged to provide reasons for such an exclusion. Notice of exclusion of a Participant from the Loyalty Program shall be sent to the Participant via e-mail to the e-mail address provided in the registration form. The following are the reasons justifying the exclusion of a Participant from the Loyalty Program:
a. the Organiser has found that the Participant fails to meet the terms and conditions of the participation in the Loyalty Program, i.e. through partial, incorrect and inconsistent the completion of the fact of the Registration Form or meets a negative criterion specified in section 7 hereof.
b. Participant’s acts are contrary to applicable law, good principles of social life or the Terms,
c. acts or omissions on the part of the Participant might breach legal regulations, welfare or interests of the Organiser or Owner.
11. Should the Participant be excluded from the participation in the Loyalty Program for reasons specified in section 10 above, Promotional Points collected on the Participant’s Account shall be subject to cancellation and the Participant shall cease to have any right to collect the Rewards.
12. A Participant or any other person authorised to represent the Participant in the Loyalty Program may not be an employee or a service provider of the Organiser or the Owner or such employee’s or service provider’s closest family member. The closest family members are as follows: descendants, ascendants, siblings, spouses, siblings of the spouses and descendants, ascendants, and siblings of the spouses as well as all adopted persons.
13. A Wholesaler cannot be a Loyalty Program Participant.
14. All and any comments, reservations or complaints related to the operation of the Loyalty Program or participation therein shall be addressed by the Participants to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..

§4 Award of Promotional Points in the Loyalty Program

1. Any Participant who has joined the Loyalty Program may collect on the Participant’s Loyalty Program Account, in accordance with the principles described in sections 2 to 10 below, Promotional Points that can be exchanged for rewards as set forth in §5 of the Terms – ‘Rewards’.
2. Any Participant shall receive Promotional Points for purchasing, in the period from 1 October 2019 to 31 December 2020, Qualified Products, in accordance with the table included in the appendix number 1 to the Terms .
3. Promotional Points shall be awarded to Participants for purchases of Qualified Products according to the table of Qualified Products appended to the Terms. Such Promotional Points shall be awarded to Participants for purchases of Qualified Products exclusively from the Wholesalers listed in appendix number 2 to these Terms.
4. Promotional Points shall be credited to the Participant’s Account in the Loyalty Program on the condition that the Organiser has received copies of invoices confirming the Participant’s purchases of Qualified Products covered by the Loyalty Program. The Participant must also send the Organiser copies of quantity correcting invoices concerning purchases of Qualified Products during the Loyalty Program as they result in reducing the number of Promotional Points awarded to the Participant.
5. The Participant shall send the invoices referred to in section 4 of this paragraph not later than the last day of the month following the month in which the invoice documenting the relevant purchase of Qualified Products was issued.
6. The Participant may send copies of invoices confirming the Participant’s purchases of Qualified Products in one of the following ways:
a. By sending copies of invoices in the form of graphics files with the .jpg or .pdf extensions through the Participant’s own Account in the Loyalty Program, by logging into the Account with the use of the access data received from the Organiser, clicking the ‘Add invoice’ button, attaching the relevant graphics file containing the invoice concerned and clicking the ‘Save’ button,
b. By sending copies of invoices through the Loyalty Program’s mobile application,
c. By e-mailing copies of invoices in the form of graphics files with the .jpg or .pdf extensions to: This email address is being protected from spambots. You need JavaScript enabled to view it. provided that such an e-mail message is sent from the e-mail address used for the Participant’s registration in the Loyalty Program.
7. On the basis of such copies of invoices received, within 3 working days of the receipt thereof, the Organiser shall award Promotional Points due to the Participant in accordance with the table contained in the appendix number 1 to the Terms.
8. An invoice confirming the purchase of Qualified Products may serve as the basis for awarding Promotional Points only once.
9. The summary of invoices sent by the Participant and information on the Promotional Points awarded by the Organiser shall be available on the Participant’s Account after logging in on the Loyalty Program Website or Mobile App.
10. At any time during the Loyalty Program, the Organiser and the Owner shall be entitled to verify the accuracy of copies of invoices confirming purchases of Qualified Products and of copies of quantity correcting invoices and of the data contained in the invoices, sent by Participants in the Loyalty Program for the purpose of awarding Promotional Points, in particular with regard to their being up-to-date (rather than corrected). If the Organiser or the Owner has reasonable doubts as to the reliability of any of the documents referred to in the preceding sentence and sent by the Participant, the Organiser and the Owner reserve the right to request the Participant to submit a statement of VAT invoices and of correcting invoices proving the purchase of Qualified Products from the Wholesalers, including the following information: invoice numbers, the Participant’s name, the date of purchasing the products concerned and their quantity as well as any correcting invoices or returns of Qualified Products made during the Loyalty Program. In the event of failure to provide the statement referred to in the preceding sentence within the time limit indicated the relevant request or in the case of any discrepancy between the content of the statement and the content of the documents referred to in section 4 of this paragraph, the Participant in the Loyalty Program shall not be awarded any Promotional Points for the purchases of Qualified Products covered by such invoices. Organiser will deduct such points already granted.
11. In exceptional cases, at the Owners request, the Organiser may award Promotional Points to specific Participants with the use of purchase reports delivered by Wholesaler.
11. In exceptional cases, at the Owners request, the Organiser may award Promotional Points to specific Participants with the use of conversion rates different from those published on the Loyalty Program Website.
12. After correct initial registration of an invoice, the Participant must complete a pre-paid card order form and, subsequently the card will be sent to the address indicated during order placement.

§5 Rewards

1. Rewards in the Loyalty Program shall be funds deposited by the Organizer once a month, on the Cards of the Participants, with the value corresponding to the amount of 1 British pound (GBP) multiplied by the number of Promotional Points allocated to the Participant's Account in a given settlement period. To receive an automatic transfer, the Participant must collect a minimum of 10 Purchase Points in a given settlement month.
2. The reference time unit in the Loyalty Program shall be a calendar month.
3. After a reference month is closed the Promotional Points collected on the Participant’s individual Account shall be automatically converted into cash at the following rate: 10 Promotional Points = 1 British pound (GBP).
4. The conditions for crediting the Card shall be as follows:
a) collection of the Card sent by the Organiser;
b) activation of the Card according to the instructions enclosed;
c) obtaining a minimum of 10 Promotional Points in a reference month.
5. The Card shall be credited by the 7th day of the month following the reference month.
6. The receipt of the reward may be subject to taxation; Participants in the Loyalty Program shall be liable for the applicable income tax, if any.

§6 Handling complaints regarding the Loyalty Program

1. Complaints regarding the Loyalty Program, including electronically supplied services, may be filed with the Organiser to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it., within 30 days of the relevant event date, but not later than 1 month of the Loyalty Program termination date. The time limit for filing complaints shall be determined by the date on which the Organiser receives such a complaint at the address indicated above.
2. A complaint shall include an indication of data identifying the Participant, the reason for filing the complaint and the Participant’s request.
3. The Organiser shall examine complaints in agreement with the Partner on the basis of the Terms, which shall not exclude the Participant’s right to assert claims in accordance with general rules laid down by the applicable law.
4. Complaints shall be examined within 14 days of the receipt of such a complaint by the Organiser.
5. The Participant shall be notified of the decision regarding the complaint concerned by email sent to the address indicated in the complaint, within 14 days of the complaint delivery.

§7 Provision of electronically supplied services

1. Within the framework of the Loyalty Program, the Organiser shall provide to Participants, free of charge, as set forth in the Terms, electronically supplied services as necessary for the Loyalty Program implementation.
2. For the purposes of the Loyalty Program, electronically supplied services shall be understood as services such as:
a. publication of the Terms on the Loyalty Program Website,
b. setting up individual Accounts of the Participants and granting the Participants access to such Accounts for the purpose of collection of Promotional Points,
e. facilitation of communication between the Organiser and the Participant through the Loyalty Program Website and the mobile application,
It is noted that both Apple and Google, operating the respective App stores in which the mobile application will be available free of charge, are in no way associated with the organization of the Loyalty program of the owner.
f. facilitation of communication between the Organiser and the Participant by electronic mail and telephone,
3. An agreement for the provision of electronically supplied services shall be concluded when the Participant has viewed the Loyalty Program Website or logged into the Participant’s individual Account.
4. Such an agreement for the provision of electronically supplied services may be terminated at any time by leaving the Loyalty Program Website or, for registered Participants, by removing the account for collecting Promotional Points.
5. The technical condition necessary to use such electronically supplied services is to have an installed web browser, e.g. Internet Explorer 9.0 (or newer), Mozilla Firefox 9.0, Opera 8.0, Safari, Chrome 10.0.
6. The Organiser prohibits Participants from supplying through the Loyalty Program Website any unlawful contents, including in particular any statements or opinions offensive to other Participants, vulgar words (even if dotted out), racist, derogatory, derisive or similar statements.
7. The use of electronically supplied services within the framework of the Loyalty Program may involve typical threats to the Participant as the Internet user. Specifically, the risk related to the use of electronically supplied services consists of the IT system becoming infected with software, for example, spying on the user, theft of vital data, prevention of system start-up, spam, deletion of data, etc.
8. The Organiser uses its own system safeguards and continuous IT support in order to ensure the safety and security of data sent and received, which shall not remove the Participant’s obligation to exercise due care in using the Internet.

§8 Protection of personal data

1. Personal data of persons on the part of the Participants is collected and processed for the purpose of implementing the Loyalty Program.
2. The Participants' data will be processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general data protection regulation) and the Privacy Policy available at www.cuc.danfoss.com. The Controller of the personal data of Participants obtained in connection with the implementation of the Loyalty Program is the Owner.
3. The Controller has entrusted the Organiser with the processing of personal data of Participants in the scope indicated in par. 3 section 3 of the Terms and in order to carry out the Loyalty Program. The Organiser may process the data entrusted for processing by means of such operations as collection, recording, storage and deletion. Data has been entrusted with the Organiser in the scope consistent with the content of the registration form, which is an integral part of the Terms, on the basis of a written agreement concluded between the Controller and the Organiser.
4. The Participant's data will be processed solely for the purpose and to the extent necessary to carry out the Loyalty Program (including the complaint procedure and awarding of rewards), unless the Participant consents voluntarily to their processing also for other purposes. Within the framework of the Loyalty Program implementation, profiling may potentially occur, which will result in sending offers tailored to Participants on the basis of their previous preferences. No profiling with other effects is foreseen. Providing personal data for the purpose of participating in the Loyalty Program is voluntary, but necessary for participation in the Loyalty Program.
5. Organiser and Owner’s right to process personal data is not restricted to the consent of the individual as it is the legitimate interest of the data controller and a necessity in the implementation of the Loyalty Program, to enablie the financial settlement and securing of claims with participants.
6. Personal data will also be processed as part of the provision of services by electronic means i.e. data identifying the Participant in their account on the Loyalty Program Website and allowing the assignment to them of information on the start and end, and the scope of use of services provided electronically under the Loyalty Program.
7. Personal data will be stored for the duration of the Loyalty Program. After the Loyalty Program completion, the data may be stored for the period of limitation of civil law claims indicated in the provisions of law or for the period required to store accounting documentation, (in the event of discrepancies, the longer period applies).
8. The contact person on the part of the Participant whose data is processed has the right to access the content of his or her data and the right to rectify, erase, restrict processing, transfer, object, withdraw his or her consent to the processing at any time according to applicable law without affecting the lawfulness of the processing carried out on the basis of the consent given before his or her withdrawal (provided that consent to the processing of personal data for specified purposes has been given).
9. The contact person on the part of the participant whose data is processed also has the right to file a complaint, if he or she considers that the processing of his/hers personal data violates the applicable law.
10. The Loyalty Program Participant may voluntarily consent to the processing of personal data by the Controller also for purposes other than participation in the Loyalty Program, but the refusal to consent for purposes other than participation in the Loyalty Program does not preclude participation in the Loyalty Program.
11. The personal data provided is confidential and will not be disclosed to third parties, except when such disclosure is necessary due to generally applicable laws or the necessity to perform the concluded cooperation agreements necessary for the implementation of the Loyalty Program, eg. to VISA.
12. Within the framework of Loyalty Program implementation, data will or may be made available to the Organiser, bodies authorized by law, entities providing courier and transmission services, IT support services and personal data protection services.

§9 Termination of the Loyalty Program and amendments to the Terms

1. The Organiser, after obtaining Owner's written approval, may terminate the Loyalty Program and terminate the contract for the provision of electronic services, ensuring an appropriate deadline for exercising the rights of Loyalty Program Participants under the Terms.
2. The Organiser will provide notification about the Loyalty Program termination on the www.cuc.danfoss.com website with the observance of a 7 day notice period at the minimum.
3. The Organiser, after obtaining written approval of the Owner, is entitled to amend the Terms , however, the Organiser will provide notification about any amendment to the Terms on www.cuc.danfoss.co.uk, with the observance of a 7 day notice period at the minimum.

§10 Final provisions

1. In consultation with the Owner, the Organiser may carry out additional promotions, promotional undertakings, rankings and competitions within the Loyalty Program, addressed to Participants and persons representing Participants in the Loyalty Program, and in the case of giving the appropriate consent by the Participant, also to the employees of the Participant indicated in the registration form, on terms specified in separate rules published on the Loyalty Program Website.
2. The Organiser, in consultation with the Owner, will use ranking points to reward certain behaviors of the Participants or their representatives in the Loyalty Program to promote and recommend the Partner's Products. Ranking points will not be exchangeable for rewards in the Loyalty Program, but they can be used to run rankings and will be a source of specific privileges in the form of the possibility of participating in competitions, meetings, events or other promotional activities of the Owner. The Organiser will keep the Participants informed about the rules of awarding ranking points, projects implemented on their basis and their benefits, on the Loyalty Program Website and in separate rules.
3. Mandatory law may apply in addition to these terms.
4. Participants acknowledge that they are obliged to implement the Loyalty Program in accordance with the provisions of generally applicable law.
5. Any potential disputes that may arise in connection with the implementation of the provisions of the Terms will be resolved first of all by amicable means. If no agreement is reached between the Parties, the dispute will be referred to the court at Owner’s place of Business.

Appendix 1:
- List of Qualified Products in the Loyalty Program together with the number of Promotional Points awarded to participants for their purchases

Appendix 2:
- List of Wholesalers whose invoices are accepted in the Loyalty Program

  • Dean & Wood Ltd
  • Wolseley UK Ltd
  • Fridge Spares Wholesale Ltd
  • HRP Ltd
  • RW Refrigeration Wholesale Ltd

Appendix 3:
- Usage of the CUC VISA® Debit card. Excerpt from VISA Terms & Conditions – July 2019. Participant will receive the Terms & Conditions together with the card.

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